FREQUENTLY ASKED QUESTIONS - FAQ

1. What is a virtual POS?

A virtual POS is a system for charging through internet where the customer enters his credit card data in Secured mode.

2. Who offers virtual terminals?

Most banks and some utilities as tefPAY.

3. What difference exist in hiring the virtual POS service with tefPAY?

Maximum customization of the implementation, customization and integration in your website. Support for any problems and advice for the best success of your solution.

4. What is a dataphone?

Device where customers traditionally introduce the credit cards of their customers and these introduce the PIN.

5. What is a PIN PAD?

Device connected directly to the POS receiving the amount to charge, displays it for the customer, this one introduces his credit card and the personal PIN and sends the result of the operation to the POS to print the ticket.

6. What advantage does a PIN PAD have compared to a dataphone?

Basically the integration of the entire sales process and collection in a single ticket and automatic handling of the amounts to charge to avoid errors and simplify the collection process and the final balancing of day.

7. What is a mPOS?

A mPOS is a collection terminal with an APP that allows charging from tablet or smartphones, usually connecting via Bluetooth.

8. What is a payment gateway?

It is the service offered by companies like tefPAY to provide your customers connections to various banks, diferent methods of payment or devices in its sales channels to charge your customers.

9. What is a merchant account?

The bank account where customer chargin operations are directly paid. Each client must have one.

10. Who provides merchant accounts?

The banks provide merchant accounts and manage the risk associated with them.

11. What risks values the bank at delivering a merchant account?

The main risk from a merchant account is that any payment made to proceed to become canceled, by fraudulent or by customer complaint, and the corresponding amount should be borne by the commerce that cashed. In the event that the trade does not have funds the bank will be forced to take care of it.

There are also risks of irregular practices, which are subject to fines and penalties that will face ultimately the entity.

12. How to get a merchant account?

The easiest way is to ask your bank authorization to receive payment from our gateway.

13. What to do if you don't have a merchant account?

From tefPAY, after analyzing your business considering the different variables and circumstances, we will help you to get a merchant account.

If these questions have not yet resolved your doubts
let us know by contacting us.

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